AI Employees › AI WhatsApp Employee
Wally is Live 24/7 — Never Misses a Message

Meet Wally —
Your AI WhatsApp
Employee

"Conversations that convert."

Wally is your AI WhatsApp Employee at EzPze.AI. He manages your WhatsApp and SMS conversations like a real member of your support and sales team. He replies instantly, books appointments, answers questions, closes sales, and guides every customer from first message to final purchase. Friendly, responsive, and easy to remember.

WhatsApp has one of the highest message open rates in the world — over 98%. That means your customers are actually reading what you send them. Wally helps you make the most of every single conversation.

Wally - AI WhatsApp Employee
👋 Hi, I'm Wally!

98%

WhatsApp Open Rate

24/7

Wally Replies Instantly

0

Missed Conversations

3x

More Leads Converted

The Process

How Wally Works

From the first message to a booked appointment or completed sale — Wally handles every conversation.

1

Customer Sends a Message

A customer messages your WhatsApp or SMS number with a question, request, or enquiry.

2

Wally Understands and Replies

Wally reads the message, understands what the customer needs, and replies in natural, friendly language within seconds.

3

Takes the Right Action

It books an appointment, answers a question, shares a payment link, tracks an order, or guides the customer through a process — whatever the situation requires.

4

Updates and Follows Up

Every conversation is logged in EzPzeCRM automatically. The AI sends reminders and follow-ups at the right time so nothing falls through the cracks.

Core Capabilities

Everything Your Support and Sales Team Does — Automated

Your AI WhatsApp Employee handles the conversations that take up the most time in your business. It works across WhatsApp and SMS, giving your customers fast, friendly, and accurate replies at any hour of the day.

📅

Books Appointments

The AI checks your team's live availability and books appointments directly into Google Calendar, Outlook Calendar, or Apple Calendar. Once confirmed, it sends the customer a confirmation message straight away and reminder messages before the appointment so your no-show rate drops without you doing anything.

❓

Answers Customer Questions

Customers ask the same questions every day. What does this product do? How much does it cost? How long does delivery take? What is your returns policy? Your AI WhatsApp Employee answers all of these accurately and instantly, based on the information you provide. No waiting. No repetition.

🔔

Sends Reminders and Follow-Ups

The AI sends payment reminders, appointment reminders, and follow-up messages at exactly the right time. You decide the timing and the message. The AI handles the rest, automatically, for every customer.

💳

Closes Sales Inside the Chat

When a customer is ready to buy, your AI WhatsApp Employee guides them through the process. It answers any last-minute questions, handles common objections, and shares a secure payment link right inside the conversation. Customers can complete their purchase without leaving WhatsApp.

Order and Delivery Support

Keep Your Customers Informed at Every Step

For businesses that handle orders, deliveries, and returns, your AI WhatsApp Employee becomes an essential part of your daily operations. It keeps customers updated automatically so your team can focus on bigger priorities.

📦
Real Time Order Tracking

Customers can ask where their order is at any time. The AI connects to your system and shares live tracking updates instantly.

🚚
Shipping and Delivery Updates

The AI sends proactive messages when an order is packed, dispatched, or out for delivery. Your customers always know what is happening without needing to chase.

↩️
Returns and Exchanges

The AI guides customers through your returns and exchange process step by step, explains the policy clearly, and raises a return request on their behalf.

📍
Pickup Scheduling

For businesses with in-store or click-and-collect options, the AI schedules pickups and confirms the details directly with the customer.

🔔
Back in Stock Alerts

If a customer asked about a product that was out of stock, the AI sends them a message the moment it becomes available again. You recover sales you would have otherwise lost.

📦 Live Order Updates

Sending Automatically
🚚
Order #ORD-48291
Emma Thompson
Out for Delivery
✅
Order #ORD-47103
James Harris
Delivered ✓
📍
Order #ORD-46891
Priya Kapoor
Pickup Today
🔔
Blue Sneakers — Size 9
Back in Stock Alert
Sent to 12 customers
Grow Your Business

Turn WhatsApp Into Your Most Powerful Sales Channel

WhatsApp is not just for support. Your AI WhatsApp Employee can also help you attract new customers, recover lost sales, and run smart marketing campaigns right inside the chat.

🛒
Recover Abandoned Carts

When a customer adds items to their basket and does not complete the purchase, the AI sends a friendly reminder. It can include a personalised discount code to encourage them to come back. Businesses using this feature recover a significant portion of sales they would have otherwise lost.

🎯
Personalised Promotions

Instead of sending the same message to everyone, your AI WhatsApp Employee personalises offers based on what each customer has purchased before or shown interest in. The right offer goes to the right person at the right time.

📲
Connect Social Ads to WhatsApp

When someone clicks on one of your Facebook or Instagram ads, they are connected directly to your AI WhatsApp Employee. The AI greets them, answers their questions, and moves them towards a purchase automatically.

🔍
Qualify Your Leads

Before your sales team speaks to any prospect, your AI WhatsApp Employee has a smart qualifying conversation. It asks about budget, timeline, and needs so your team only speaks to people who are genuinely ready to buy.

🧩
Product Recommendation Quizzes

The AI runs short, interactive conversations that help customers find the right product or service for them. Instead of feeling overwhelmed by options, the customer is guided to the best choice — increasing the chance of a sale.

🛒 Abandoned Cart Recovery

Running Now
👟
Air Max Trainers
£89 · Left in basket
Reminder sent ✓
🧴
Skincare Bundle
£54 · Left in basket
Reminder sent ✓
💻
Laptop Stand
£39 · Left in basket
Discount sent ✓
Internal Support

Support Your Own Team Too

Your AI WhatsApp Employee is not just for customers. It can also be set up to support your internal team, reducing pressure on your HR department and making everyday tasks faster for your employees.

🏖️
Request Leave

Employees send a message to request time off. The AI checks availability and confirms instantly.

💰
Check Payslips

Employees ask for their latest payslip and receive it securely within the conversation.

📋
Company Policy Questions

From expense claims to working from home rules, employees get accurate answers immediately.

🎯
Candidate Screening

The AI conducts initial screening conversations with job applicants before any human involvement.

📅
Interview Scheduling

Coordinates interview times directly with candidates via WhatsApp once they pass screening.

👋
New Employee Onboarding

Guides new hires through their first days, answers questions, and explains processes step by step.

🏢 Internal HR WhatsApp Bot

Active
Hi, I want to request 3 days off from 24th to 26th Feb
Hi Sarah! ✅ I have checked your leave balance. You have 8 days remaining. Your request for 24 to 26 February has been submitted and sent to your manager for approval. You will receive a confirmation once it is approved. Anything else?
Can you also send me my December payslip?
Of course! Your December payslip has been sent to your registered email securely. 📄 Let me know if you need anything else!
Intelligent by Design

More Than a Chatbot.
Wally is a Real AI Employee.

Wally is not a simple chatbot that follows a fixed menu. He is an intelligent system that understands language, learns from context, and adapts to every conversation. You can even change his character and personality anytime you need.

👤

Change Character Anytime

Switch Wally's character, name, or personality to match your brand at any time. Friendly and responsive, professional, or casual — your choice.

😤

Detects Customer Frustration

If a customer is upset or using frustrated language, Wally recognises this immediately and alerts a human team member. The right person steps in before the situation gets worse.

🧠

Remembers Past Conversations

Wally keeps a record of what the customer has asked before, what they have purchased, and what issues they have raised. When they message again, he picks up exactly where the last conversation left off. Customers never have to repeat themselves.

💳

Processes Payments Inside the Chat

Customers can pay for products and services without ever leaving WhatsApp. Wally shares a secure payment link at exactly the right moment in the conversation.

🗃️

Updates EzPzeCRM Automatically

After every conversation, Wally updates the customer record in EzPzeCRM. Notes, actions, purchases, and support history are all logged without anyone on your team needing to do it manually.

🧑‍💼

Smooth Transfer to a Human Agent

When a conversation becomes too complex for Wally to handle alone, he transfers the chat to the right human team member — along with the full conversation history. The customer does not need to repeat anything. The handover is seamless.

🌍

Multi Language Support

Wally detects the language the customer is using and responds in the same language automatically. You can serve customers across the world without needing additional staff.

Everything Wally Handles

All the Ways Wally Helps

One AI Employee. Multiple functions. Working every single day to convert conversations.

📅

Appointment Booking

Books, confirms, and reminds. Synced directly to Google, Outlook, or Apple Calendar with zero manual work.

💳

In-Chat Payments

Sends secure payment links inside the conversation. Customers pay without leaving WhatsApp.

📦

Order Tracking and Updates

Connects to your fulfilment system and shares live shipping and delivery updates proactively.

🛒

Abandoned Cart Recovery

Sends friendly reminders and personalised discount codes to bring customers back to complete their purchase.

🎯

Lead Qualification

Asks smart qualifying questions and scores leads before passing them to your sales team.

🔒

Secure Document Collection

Guides customers through sending documents or completing verification steps securely inside the chat.

🏢

HR and Internal Support

Handles leave requests, payslip enquiries, policy questions, and candidate screening for your internal team.

🔄

CRM Auto-Update

Every conversation is logged in EzPzeCRM automatically. Full visibility for your team at all times.

⚡

24/7 Instant Replies

No waiting. No missed messages. Every customer gets a reply in seconds — day or night, weekday or weekend.

This Is Not Just Messaging Automation.
This Is Wally — Your Digital WhatsApp Support and Sales Team.

Conversations that convert. Wally ensures your customers get instant replies. Your sales team gets qualified leads. Your support team gets fewer routine calls. And your business keeps growing — even while you sleep.

✅ Every message answered
✅ Every opportunity captured
✅ Every customer looked after